Frequently Asked Questions
Simply browse our products, add your items to cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details.
We accept secure payments via trusted providers including Paystack, Flutterwave, and Stripe.
Orders are processed quickly, so we cannot guarantee changes or cancellations. Contact us immediately at info@skynmedlab.com and we'll try to assist before your order is dispatched.
We currently ship within Nigeria, across selected African countries, the UK, US, Canada, and parts of Europe.
Nigeria (Lagos): 1–3 business days. Nigeria (Outside Lagos): 3–5 business days. Africa: 5–10 business days. UK & EU: 7–14 business days. US & Canada: 10–14 business days.
Shipping costs are calculated based on your location and order weight. Free shipping is available on qualifying orders.
Once your order ships, you'll receive an email with a tracking link and courier details.
Yes, we offer international shipping to selected countries.
International orders may be subject to customs fees or import taxes set by your country. These are not included in your order and must be paid upon delivery.
Yes, we accept returns for unused, unopened items in their original packaging.
Nigeria orders: within 7 days of delivery. International orders: within 14 days of delivery.
Yes. For hygiene and safety reasons, opened or used skincare products cannot be returned.
Customers are responsible for return shipping costs.
Once we receive and inspect your return, refunds are processed within 7–10 business days to your original payment method.
Contact us within 5 days with your order number and a photo. We'll arrange a replacement or refund.
Our products are formulated with care, but results may vary. If you have sensitive skin or a medical condition, consult a healthcare professional before use.
No. Our products are cosmetic and for external use only. They are not a substitute for professional medical advice.
Stop using the product immediately and seek medical advice if necessary. Then contact us for support.
No, but creating an account allows you to track orders and checkout faster.
We use your information to process orders, improve your experience, and send updates only with your consent.
No. We never sell or rent your personal information.
Yes. You can unsubscribe anytime using the link in our emails.
Yes. All payments are processed securely through trusted third-party providers.
Yes, to improve your browsing experience and analyze site performance. You can manage cookies in your browser settings.
Yes, occasionally. Each promotion will have its own terms and conditions.
If you tag us or submit content, you grant us permission to use it for marketing purposes.
Yes, some visuals may be AI-generated for creative or illustrative purposes.
If you have any questions not covered above, feel free to reach out at info@skynmedlab.com — we're always happy to help.